Financial Services

Thank You for choosing FirstLight Health System for your care.

Patient Billing Information

It is our goal to process your hospital bill correctly and in a timely manner. Our staff will file claims for you with your health insurance carrier or other programs such as Medicare and Medicaid. We need your help to collect needed information and other requirements to obtain coverage or assistance. Please bring your insurance card and any authorizations required under your health plan when you come to the hospital. After your insurance company pays us, we will send you a statement about any remaining balance you may owe. Insurance billing specialists are available to help you with any billing questions. Payment in full is due upon receipt of your statement. You may receive separate bills for physician services, such as professional interpretation by a radiologist or specialty physician consultation. These charges are not billed by our facility. If you have questions about these charges, please call the telephone number listed on that bill.

Payment Arrangements

If you are unable to pay your balance in full, please contact a patient account representative immediately to make payment arrangements. You may call us at 320-225-3342, 320-225-3343, 320-629-9993 or toll-free at 800-245-5671 to set up payment arrangements.

Financial Aid

Financial aid will be offered to insured and uninsured patients that meet the criteria outlined in our financial assistance policy. An application may be picked up in the business office or can be mailed to you upon request. Proof of income will be required to determine if you qualify. A portion or the entire amount of your charge may qualify for this write off.

Uninsured Discount

A discount will be automatically provided for medically necessary services to any patient without health insurance.

Financial Assistance

If you do not have healthcare coverage, please talk to a patient account representative for assistance.

Business Office

For more information or applications for these programs, please stop in or call the Business Office.

Questions?

Our Patient Services Representatives are trained for specific issues. Call the appropriate telephone number as listed below. If you aren’t sure which one to call, we are happy to help direct you to the best person to serve you!

FirstLight Health System Financial Services office hours are Monday - Friday, 8 a.m. to 4:30 p.m.